Delivery Policy

At Pets Crew, we aim to make your shopping experience as seamless as possible by ensuring fast, reliable, and affordable delivery for all your pet care needs.

 

Shipping Details
Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.  
Delivery Time: Standard delivery times range from 3-7 business days, depending on your location.  
Delivery Areas: We currently ship within the UK

​

Shipping Costs  
Free Shipping: Available on orders over £25.  
Flat Rate Shipping: A flat shipping fee of £2.99 applies to orders below the free shipping threshold.  

​

Order Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.  

​

Delivery Issues
If you experience any issues with your delivery, please contact our customer service team at info@pets-crew.com. We're here to assist you!  

​

Additional Information  
- Deliveries are made on business days (Monday–Friday), excluding public holidays.  
- Please ensure your delivery address is accurate to avoid delays or additional charges.

​

Thank you for choosing Pets Crew! We’re dedicated to delivering the best for you and your pets.